Whether you’re a well-established firm or just starting to scale and grow, a successful customer support team can help attract new business, boost retention, and increase sales among your existing customer baseĬustomer support also isn’t just about finding a quick solution to any one customer problem anymore.
But it’s now a key differentiator between companies, a top consideration for customers, and a profit-generating force in its own right. The history of customer supportĬustomer support was always important. It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. Customer support is the team of people who provide help when customers have trouble with a company’s products or services.
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